Frequently Asked Questions

You need three things: an iPad or iPhone running iOS 16 or later, a SumUp card reader (Air, Solo, or Solo Lite), and a free SumUp merchant account. That's it - no proprietary hardware required!

Visit sumup.com to purchase a card reader directly. The SumUp Air starts from just £19. They ship quickly and setup is straightforward - just create an account and pair via Bluetooth.

No setup fees at all. The app is free to download, and you can start using the Free tier immediately. Premium is £5/month with no setup costs.

All major payment methods: Visa, Mastercard, American Express, contactless tap-to-pay (up to £100), Apple Pay, Google Pay (no limit), and Chip & PIN for larger amounts.

We charge zero platform fees. You only pay SumUp's standard processing fee of 1.69% per transaction. That's significantly lower than most competitors who charge both a monthly fee AND a platform percentage.

Funds are paid directly to your bank account by SumUp. Typically, payouts arrive within 1-2 business days, depending on your bank. You can track all transactions in the SumUp app or dashboard.

Gift Aid is a UK government scheme that allows charities to reclaim 25% on eligible donations from UK taxpayers. When enabled (Premium tier), Donation Station captures the required donor information (name, address, email) and sends it to your spreadsheet or CRM via webhook.

Yes! You can configure up to four preset donation amounts (e.g., £5, £10, £20, £50) in the app settings. Donors can also enter custom amounts if the preset options don't suit them.

Yes! Card payments work via your SumUp reader's connection. Gift Aid form submissions are queued locally when offline and automatically sync when your device reconnects to the internet.

You can upgrade to Premium directly within the app via the Settings menu. Payment is handled securely through the App Store, and your Premium features activate immediately.

Yes! There are no contracts or commitments. Cancel your Premium subscription anytime through your App Store account settings. You'll retain access until the end of your current billing period.

The Free tier is always available with full payment functionality. This lets you try the core product before deciding if you need Premium features like Gift Aid and custom branding.